Frequently Asked Questions
What are your COVID Protocols?
We are OPEN for business and have been throughout the Pandemic. Our family and staff are committed to our collective safety in this COVID world. You will find in our reviews that our cleaning is superior. We have made certain modifications to include an even deeper clean and approved chemicals.
Staff will not enter your Casita during your stay. Our Casitas are self-contained units with private entry so our guests can have no contact with other parties. Casitas are generously spaced apart. In addition, arrival is “on your own” and contactless.
We do have an open air Pavilion and fire pit that are fun to hang out at with great views and has 3 hand-washing stations. Social distancing among parties is required.
NOTE: Currently, everything is open, and our county requires face masks in all public places, such as stores, restaurants (just until you get to your table), etc.
Where do I pick up my keys?
We are keyless! Several days prior to your arrival, you will receive a detailed email from us with directions, instructions and a door code. “Check in” is on your own and is from 3pm on the day of arrival, unless other arrangements have been made. Likewise “check out” is on your own and directions are in the house book.
How late can I check-in?
“Check in” is on your own – arrive any time after 3pm. If you know you will be arriving after dark, please let us know, and we will leave the lights on for you.
Rates: are they per person or per Casita?
Our published rates are per Casita and allow for the stated maximum occupancy per that Casita.
Do you have Internet and TV?
Yes, we have high speed Wi-Fi in each Casita and at the Pavilion. We DO NOT have TV in the Casitas (with the exception of The Retreat); however, the Pavilion has a large screen TV with 250 channels and DVR.
Do you allow pets?
We are DOG FRIENDLY! We love dogs and yes, we allow dogs that have well behaved parents. HOWEVER, ALL dogs must be pre-registered and the dog fee of $35/dog/night + tax must be paid in advance. Simple, common sense rules must be followed and are provided in advance. Dogs may not be left alone in the Casita unless crated. If a guest brings a pet to the Casitas that is not pre-registered, a minimum fee of $100 will be assessed and guest may be asked to leave. NOTE: Frank, the Casita Cat, lives on the property. Please leave dogs that are aggressive to cats at home. Dogs only - no other species are allowed.
What about my Service Animal?
All Service Animals MUST BE registered. We do not charge for service animals. For Emotional Service Animals (or ESAs), we charge a discounted rate of $35 per ESA per stay. We only allow ESA dogs - no other ESA animals are allowed. All ESA dogs must have an ESA letter from their owner's heath care professional - email that letter to or text a pic of it to 512.829.1558.
Do I need to bring sheets and towels?
No, your Casita will have everything that you need for a comfortable stay including luxury cotton sheets and towels, soap, shampoo and conditioner from Gilchrist & Soames, hand and dish soap, cookware, premium ground coffee, tea, cream, sugar, olive oil and salt/pepper.
Do you have irons and hair dryers?
YES! Each Casita has an iron, table top ironing board and a hair dryer. No need to pack that bulky stuff!
Do you have a restaurant?
We do not have a restaurant on site; however each Casita has a kitchen. BYOF – bring your own food! Don't have the time to grocery shop or don't want the hassle? Casita staff can pick up your HEB Curbside order and stock your kitchen for you! 72 hour notice please. Forward your receipt to us and cost is $50. You can also pick up your curbside order in Dripping Springs - just select and time/date that coincides with your arrival time. Additionally, all Casitas have a gas grill on the porch. We can also recommend many great restaurants in the area.
Do you have AC?
Of course we have air conditioning. This is Texas. Each room has an high efficiency wall AC with remote control. Instructions are in the house book.
Do you have a pool?
YES!!!! Our new pool and hot tub open in early October 2020!!!! We also highly recommend swimming the old fashioned way – a Texas swimming hole such as Hamilton Pool, Blue Hole or Pedernales Falls State Park, all close by.
Do you have daily maid service?
No, we only provide cleaning after your visit. A mid-visit cleaning can be arranged (additional fee) and for visits of 5 days or more, your Casita will be refreshed mid-visit upon your request.
What is there to do at Hill Country Casitas?
Our Casitas sit on 13 acres of Texas Hill Country. Bring decent shoes – sneakers will suffice, and take a hike; you will get a workout! Our hiking trails wind through the natural hills, through a wet weather creek and up the hill. We can coordinate Yoga for a fee. Email your request in advance. Also on site, you will see many species of birds and various wildlife like our resident jack rabbits, fox and deer. You will hear many others. Go for a swim in our new pool or relax in the hot tub! Our favorite thing to do at the Casitas is porch sit. Disconnect from the world and enjoy!
Across the street is one of the Hill Country’s best wineries: Hawks Shadow Vineyard. Take some time and taste their European style wines and enjoy their amazing views. Add a wine tasting to your stay when booking your Casita or click here to contact Hawk's Shadow directly. There are more than 35 wineries, breweries and distilleries in Dripping Springs and Driftwood. Cheers!
Also close by is Pedernales Falls State Park, Wimberley, the Hwy 290 Wine Trail and Fredericksburg and it’s breathtaking Enchanted Rock State Park.
Love live music? Dripping Springs has live music every night. Check out www.destinationdrippingsprings.com. Check out the boutiques on Mercer Street - shopping at it's best! Looking for something else? Just ask us! We’ve got lots of ideas on how to enjoy your Hill Country visit.
Can I use the Pavilion and Fire Pit?
When the Pavilion is not reserved for a private event, the Pavilion, fire pit and surrounding grounds are available to all guests. Note: when there is a burn ban in Hays County, or if the owners feel the fire pit is a threat, the burn ban sign will be posted on the fire pit. Typically, this burn ban does not effect our fire places.
Do you provide firewood?
Yes, we provide firewood for use in the fireplaces in our one and two bedroom Casitas, as well as the fire pit. We also provide starters and lighters to get your fire going. Extra firewood can be found at the end of the Pavilion. During fire bans, the fire pit will be closed.
Do you provide transportation?
We do not provide regular transportation; however, airport transport or local area transportation can be arranged for you – just ask. In order to enjoy the area, you will want a vehicle. Uber and Lyft are available in Austin and on a limited basis in Dripping. It is best to schedule your ride. We also can recommend private drivers - just ask!