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Policies and FAQs

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Payment & Cancellation Policies

INDIVIDUAL RESERVATIONS:

  • 50% of the reservation fee will be collected to make the reservation

  • The remaining balance will be charged 60 days prior to arrival

  • If the reservation is made within 60 days of arrival, the entire fee will be collected at the time of booking.  ​

  • Cancellations made 60 or more day prior to arrival, guests receive deposit less a $25 service fee.

  • Cancellations made 14-59 days prior to the date of arrival, may receive a 50% refund OR may apply the credit of the cancelled reservation to a new reservation scheduled within 12 months of the original arrival date. Certain blackout dates may apply.

  • There is no refund for cancellations made less than 14 days prior to the date of arrival. Early departure does not warrant a refund. 

GROUP RESERVATIONS:

For Group Reservations, see your Group's Contract. In the absence of a contract...

A $1000 non-refundable retainer is collected to make the reservation.

50% of the balance is due 8 months prior to arrival and the remaining 50% is due 4 months prior to arrival.

 

More than 120 days prior to arrival - complete refund, less the initial retainer

Cancellations made 60-119 days prior to the date of arrival - guests may receive a 50% refund, less the retainer.

There is no refund for cancellations made less than 60 days prior to the date of arrival. Early departure does not warrant a refund. 

 

To cancel your reservation, you must contact Hill Country Casitas as soon as possible. Email info@hillcountrycasitas.com or call/text 512.829.1558.

We highly recommend purchasing travel insurance. Check out companies like Travel Guard for an affordable quote on protecting your travel investment.

Arrival & Departure

Several days prior to your arrival, you will receive a detailed email from us with directions, instructions and a door code. We are keyless! “Check in” is on your own and is from 3pm on the day of arrival, unless other arrangements have been made. Likewise, “check out” is on your own, by 11am, and directions are in the house book. If you have a mobile number on file, you will also receive a welcome text the morning of your arrival.

 

** If you know you will be arriving after dark, please let us know in advance, and we will leave the lights on for you.

Dogs

We are DOG FRIENDLY!  We love dogs and yes, we allow dogs that have well behaved parents. HOWEVER, ALL dogs must be pre-registered and the dog fee of $45/dog/night + tax must be paid in advance. Simple, common-sense rules must be followed and are provided in advance. Dogs may not be left alone in the Casita unless crated. If a guest brings a pet to the Casitas that is not pre-registered, a minimum fee of $100 will be assessed and guest may be asked to leave. Dogs only - no other species are allowed.

What about my Service Animal?

All Service Animals MUST BE registered. We waive dog fees for service animals that provide assistance to a disabled person.

For Emotional Support Animals (or ESAs), the guest may receive a discounted rate of $45 per ESA per stay. We only allow ESA dogs - no other ESA animals are allowed. All ESA dogs must have an ESA letter from their owner's heath care professional - email that letter to info@hillcountrycasitas.com or text a pic of it to 512.829.1558 to receive the discounted rate.

Comfort

Your Casita will have everything that you need for a comfortable stay including luxury cotton sheets and towels, soap, shampoo and conditioner, hand and dish soap, cookware, premium ground coffee, tea, cream, sugar, olive oil and salt/pepper.

Each Casita has an iron, tabletop ironing board and a hair dryer. No need to pack that bulky stuff!

Of course, we have air conditioning. This is Texas. Each room has a high efficiency wall AC with remote control. Instructions are in the house book.

We do not have daily maid service. We only provide cleaning after your visit. A mid-visit cleaning can be arranged (additional fee) and for visits of 5 days or more, your Casita will be refreshed mid-visit upon your advanced request.

Food & Bev

We do not have a restaurant on site; however, each Casita has a kitchen. BYOF – bring your own food! NOTE that the Casitas are 15 miles from the closest grocery (HEB) and liquor (Twin Liquors) stores. There are no food delivery options (like pizza) at our location.

 

Don't have the time to grocery shop or don't want the hassle? Casita staff can pick up your HEB Curbside order and stock your kitchen for you! 72-hour notice please. Forward your receipt to us and cost is $50. You can also pick up your curbside order in Dripping Springs - just select and time/date that coincides with your arrival time. Additionally, all Casitas have a gas grill on the porch. We can also recommend many great restaurants in the area.

Transportation

We do not provide regular transportation; however, airport transport or local area transportation can be arranged for you – just ask. In order to enjoy the area, you will want a vehicle. Uber and Lyft are available in Austin and on a limited basis in Dripping. It is best to schedule your ride. We also can recommend private drivers - just ask!

Havin' Fun

Our pool and hot tub are open year around! Hours are 9am-10pm. The pool is not heated, however.  And the hot tub is only heated during pool hours. Pool towels are provided.

 

We also highly recommend swimming the old-fashioned way – a Texas swimming hole such as Hamilton Pool, Blue Hole or Pedernales Falls State Park, all close by. 

Tech

Yes, we have high speed Wi-Fi in each Casita and at the Pavilion. We DO NOT have TVs in the Casitas (with the exception of The Retreat and The Ranch House); however, the Pavilion has a TV with streamed live TV and sports package (SLING). There is also a TV at the pool with local channels.

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